FREQUENTLY ASKED QUESTIONS
Orders & Returns
Placing an order is a 3 step process.
- Browse for Items
- Add to Cart
- Proceed to Checkout
You do not need an account at RaceFace or PayPal to place an order. If you choose not to create an account at RaceFace, you will need a valid email address and phone number for order tracking and contact purposes.
If you need to cancel or change your order, contact us immediately. We strive to operate on a 24-48 hour order to ship window so contact us as soon as possible to ensure your order is cancelled or changed. Visit our Contact Us section to view available contact methods.
No, you do not need an account to order from RaceFace. But if you plan on ordering often, it will be convenient to just log in and order because your shipping information will be saved
You can track your order by visiting the Order Tracking section. Input your order number and email address used to place the order to view what stage your order is in.
All custom products are non-returnable. If you are unhappy with the quality of your product, or if it was damaged in shipping please visit our Claims section to submit your issue.
RaceFace uses PayPal for all transactions. PayPal is well-known for security and ease of use. PayPal also provides the option of paying without creating a PayPal account if you do not have one.
We take your information security as seriously as you do. Our site is secure, recognizable by the lock in the address bar. We also use PayPal for transactions because of their track record with security. That means you can buy from RaceFace with confidence.
We will never sell or distribute any of your information to anyone without your consent.
RaceFace ships all products using USPS (United States Postal Service).
RaceFace ships all products using the United States Postal Service. Use the Shipping Zones below to determine shipping times.
Mailing List Information
We offer a mailing list to benefit customers who want to stay up to date with RaceFace. Whether it’s about new products or upcoming sales and promotions we want to keep you informed. And we may occasionally have a promotion available only to our mailing list subscribers.
No. We periodically send emails out to inform our customers about new products and promotions. You may unsubscribe from our mailing list at any time by using the link at the bottom of email you received.
We can assure you that we will never sell or distribute your email address to anyone. We take your privacy seriously and take the proper steps to secure all information you provide to RaceFace.